FAQ | Envi Adventures

Please arrive 10 – 15 minutes before your scheduled flight so you and everyone else in your party can sign a required liability waiver. If nobody is in the office at the time of your arrival, please make yourself comfortable as the pilot is likely out on another tour and will return soon.
We are capable of carrying a maximum of five passengers plus one pilot (with weight limitations) comfortably and safely per flight.
Weather is a tricky one sometimes, and while in other parts of Portland the weather is good, it may not be as good in Troutdale or the Gorge. Flying is our business, so the decision to cancel or postpone a flight doesn’t come easy.

The pilot will make the final call as to whether or not the flight will operate and will be the best judge of conditions. The pilot will only cancel the flight if the weather is deemed to jeopardize the safety of the flight. If your flight is cancelled due to weather, we will reschedule you for a time of your choosing.
Cancellations or a change of tour request must be requested at least 48-hours prior to your departure date/time. Cancellations and/or changes to reservation made within 48-hours of tour are non-refundable and will be charged in full. For reservations made with discount or promo codes, please see cancellation/refund policy below.

Parties who are late by 15 minutes or more without notice are considered no-shows and refunds will not be given.

All flights are subject to weather, runway conditions, regulatory considerations, and pilot and aircraft availability. All flights depart at the pilot’s discretion, and Envi Adventures and its employees assume no responsibility for any and all loss or liability arising from any flight delays or cancellations as a result of weather, mechanical discrepancies, regulatory restrictions, or any other circumstance.

Weather cancellations will be made at the discretion of Envi Adventures

All air tours may be subject to alternate routing if weather conditions do not permit flights along published route

For refund requests, please have the lead/booking customer contact us at [email protected] with with your booking number and reason for request.

Cancellation requests made by the customer due to weather concerns are not valid for refund. Customer requested reschedules for any reason are permitted without additional fees one-time only. Subsequent requests for rescheduling or cancellation will not be valid for refund.

*Tours and vouchers purchased through affiliate websites or during a promotion with discounts of $50 or 20% or more in savings are refundable within 7 days of purchase. Purchases made during sales such as Black Friday & Cyber Monday are refundable within 7 days of purchase. These items are available for reschedule without additional fees. Gift certificates/gift cards are not refundable and have no cash value.

Gift certificate and gift card sales are final and non-refundable. Gift certificates and gift cards may only be redeemed when booking online through enviadventures.com. Gift certificates and gift cards are only valid on published flight options that are listed as available on flight schedule calendar. Not valid with any other offer or discount. Not valid with other advertised specials. Not redeemable for cash (“No cash value”). Non-transferable. May not be sold or re-sold online. Subject to availability. Envi Adventures takes no responsible for loss or theft.

Cancellation Policy
We accept payment for flights via the online booking system on our website and accept all major credit cards. We also take credit/debit card payment at our location, or over the phone. Sorry, we do not accept cash, checks, or even I.O.U.’s.
Simply put, we’re not. On some of our flights, we offer per person pricing if you’re going solo. If you want a private flight for up to three people, you can purchase that option for a fixed rate. Flying an airplane isn’t cheap, but we have taken great lengths to ensure that flights are affordable and the experience is completely memorable.
A child may only sit on the lap of an adult at no additional cost if they are under 2 years old. We also HIGHLY recommend that you bring ear protection for younger children as our headsets may not fit them very well.
Yes, prior to the flight, everybody will be required to sign a liability waiver. For participants under the age of 18, a parent or guardian is required to sign on their behalf. If you do not wish to sign the waiver, your flight will be cancelled (see cancellation policy).
Besides making sure your experience is beyond great, our number one priority is safety. We don’t take things lightly, and at the first sign of a problem, we make the necessary changes to ensure things are working properly. We regularly maintain the aircraft with certified aircraft mechanics and do so in accordance with regulations.

Sometimes however, unplanned maintenance issues occur and if we deem it is no longer safe the fly, we will cancel flights until the problem is fixed. Under these circumstances, we do everything in our power to make sure you are notified in a timely manner.

We take safety very seriously, and no matter how inconvenient, we will cancel a flight if we believe flying will be unsafe.

Click here to learn more about our airplane.
When you’re looking for things to do in Portland, we know there are a few other choices out there. But if you’re looking for something really different to do in Portland, that’s where we come in. Not only are we the only scenic flight business focused on showcasing the Columbia River Gorge, but we’re also the most affordable flight tour company. We work really hard to make it easy to create memories with your closest friends or loved ones.
We have complimentary drinks available for before your flight and we do allow drinks on board our aircraft. Please check with us before your flight if you want to bring other food or drink options with you onboard.
Our pilots are awesome! Not only are they commercially rated pilots with an amazing safety record, but they also have local experience and great stories. They will fly you around smoothly, answer your questions knowledgeably, and help make your entire experience the absolute best.
It does get noisy, but we provide two-way communication headsets for each passenger to communicate with the pilot and to ask any questions along the way.
Unfortunately, we don’t have large enough aircraft at this time to accommodate that demand. But we can always do separate flights so everyone can enjoy a flight! With two aircraft, we can accommodate groups of 8 with flights being conducted simultaneously.
First off, don’t worry. You entering your card information will not charge you anything. We require credit card information for any incidental charges such as any damages deliberately caused to our facilities or airplane.

Other charges may include a cleaning fee because of spilled food or drink that was brought by the customer while in flight, or from the unpleasant experience of vomiting in the airplane. These charges are $100 per incident.

Besides that, you will not be charged if your balance while booking is $0.00.
We do! We operate year-round (weather permitting) with daily options in the summer and a slightly reduced schedule from November 1 to March 1.
Sure do. If you enter code #FLYENVI at checkout, you will get 5% off your flight! Also, check out places like Travelzoo, Groupon, TripAdvisor, and Airbnb, where you may find better deals!
We recommend you consider the weather and dress accordingly. If it’s hot outside, it will be warm on the airplane, but will cool off once flying. The airplane has heat, so if it’s cold in the winter, just ask the pilot to adjust the temperature as needed.
All Envi branded flights are operated by an FAA certified operator. Some flights are operated directly by Envi Adventures, LLC, while other flights are operated by partner operators working under the Envi brand.
While we would love to offer helicopter experiences, they are very expensive to operate, and we want to make the experience of flying accessible to everyone by keeping prices low.
There is no age limit to enjoy our tours, however, any participant under age 18 must be accompanied by an adult and/or have a parent or guardian sign a waiver on their behalf.
Unfortunately, our reservation system only accepts one code per transaction. Gift card voucher codes can not be combined with other gift card codes, discount codes, or other promotional codes.
- Unfortunately, our reservation system only accepts one code per transaction. Gift card voucher codes can not be combined with other gift card codes, discount codes, or other promotional codes.
- Unfortunately, our reservation system only accepts one code per transaction. Gift card voucher codes can not be combined with other gift card codes, discount codes, or other promotional codes.

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Frequently Asked Questions

Learn more about our air tours.

How early should I arrive?