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Cancellations or any request changes to an existing reservation must be requested at least 48-hours prior to your departure date/time. Cancellations and/or changes to reservation made within 48-hours of flight are non-refundable and will be charged in full. For reservations made with discount or promo codes, please see cancellation/refund policy below.

No show policy: Parties who are late by 15 minutes or more without notice are considered no-shows and refunds will not be given. Parties that are late by 15 minutes or more, even with notice, may be subject to cancellation or rescheduling due to scheduling conflicts with other scheduled flights the day of the flight.

Weather cancellations will be made at the discretion of Envi Adventures. All air tours may be subject to alternate routing if weather conditions do not permit flights along published route.

Cancellation requests made by the customer due to weather concerns are not valid for refund.

Customer requested reschedules for any reason more than 48 hour prior to departure are permitted without additional fees one-time only. Rescheduling or cancellation requests made within 4 hours from departure are subject to a $50 fee and are not valid for refund. Subsequent requests for rescheduling or cancellation will not be valid for refund.

All customers are subject to a $150 cleaning and/or repair fee for any required cleaning or repair caused by negligent damage to aircraft or equipment.

For refund requests, please have the lead/booking customer contact us at [email protected] with your booking number and reason for request.

Tours purchased during a promotion and/or with discounts of $50 or 20% or more in savings are refundable only within 3 days of purchase. 

Coupons and/or promo codes may not be retroactively applied after a flight or product has been purchased.

Any cancelled flights are valid for a reschedule for up to 12 months after original travel date. Reschedules more than 12 months after original travel date are subject to additional charges. To reschedule, the lead passenger must contact us with booking number and a new date. Requests made by any other individual that is not the lead passenger will not be accepted.

Gift certificate and gift card sales are final and non-refundableGift certificates and gift cards may only be redeemed when booking online through Gift certificates and gift cards are only valid on published flight options that are listed as available on flight schedule calendar. Voucher codes from third-party sellers such as Groupon and Travelzoo are non-refundable once redeemed by booking a flight using voucher code and voucher code is forfeited if customer cancels flight. Not valid with any other offer or discount. Not valid with other advertised specials. Not redeemable for cash (“No cash value”). May not be sold or re-sold online. Subject to availability. Envi Adventures takes no responsible for loss or theft. Gift certificates expire 12 months from purchase date.

For questions regarding our policy, please fill out the form below.

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