Cancellation & Refund Policy
Cancellations or any request changes to an existing reservation must be requested at least 48-hours prior to your departure date/time. Cancellations and/or changes to reservation made within 48-hours of flight are non-refundable and will be charged in full. For reservations made with discount or promo codes, please see cancellation/refund policy below.
Parties who are late by 15 minutes or more without notice are considered no-shows and refunds will not be given. In some cases, parties that are late by 15 minutes or more, even with notice, may be subject to cancellation or rescheduling due to scheduling conflicts with other scheduled flights the day of the flight.
All flights are subject to weather, runway conditions, regulatory considerations, and pilot and aircraft availability. All flights depart at the pilot’s discretion, and Envi Adventures and its employees assume no responsibility for any and all loss or liability arising from any flight delays or cancellations as a result of weather, mechanical discrepancies, regulatory restrictions, or any other circumstance.
Weather cancellations will be made at the discretion of Envi Adventures.
All air tours may be subject to alternate routing if weather conditions do not permit flights along published route.
For refund requests, please have the lead/booking customer contact us at [email protected] with with your booking number and reason for request.
Cancellation requests made by the customer due to weather concerns are not valid for refund. Customer requested reschedules for any reason are permitted without additional fees one-time only. Subsequent requests for rescheduling or cancellation will not be valid for refund.
All customers are subject to a $150 cleaning and/or repair fee for any required cleaning due to excessive vomiting or other negligent damage to aircraft or equipment.
Tours purchased during a promotion and/or with discounts of $50 or 20% or more in savings are refundable only within 3 days of purchase.
Refund requests made for all other purchases without a promotion/discount code are only valid/granted if request is made outside of the 48-hour from departure date/time window.
Coupons and/or promo codes may not be retroactively applied after a flight has been purchased
These items are available for reschedule without additional fees. Gift certificates/gift cards are not refundable and have no cash value.
Any cancelled flights are valid for a reschedule for up to 24 months after original travel date. Reschedules more than 24 months after original travel date are subject to additional charges. To reschedule, the lead passenger must contact us with a new date. Requests made by any other individual that is not the lead passenger will not be accepted.
Gift certificate and gift card sales are final and non-refundable. Gift certificates and gift cards may only be redeemed when booking online through enviadventures.com. Gift certificates and gift cards are only valid on published flight options that are listed as available on flight schedule calendar. Voucher codes from third-party sellers such as Groupon and Travelzoo are non-refundable once redeemed by booking a flight using voucher code and voucher code is forfeited if customer cancels flight. Not valid with any other offer or discount. Not valid with other advertised specials. Not redeemable for cash (“No cash value”). May not be sold or re-sold online. Subject to availability. Envi Adventures takes no responsible for loss or theft.