Cancellation & Refund Policy
Cancellations or a change of tour request must be requested at least 48-hours prior to your departure date/time. Cancellations and/or changes to reservation made within 48-hours of tour are non-refundable and will be charged in full. For reservations made with discount or promo codes, please see cancellation/refund policy below.
Parties who are late by 15 minutes or more without notice are considered no-shows and refunds will not be given.
All flights are subject to weather, runway conditions, regulatory considerations, and pilot and aircraft availability. All flights depart at the pilot’s discretion, and Envi Adventures and its employees assume no responsibility for any and all loss or liability arising from any flight delays or cancellations as a result of weather, mechanical discrepancies, regulatory restrictions, or any other circumstance.
Weather cancellations will be made at the discretion of Envi Adventures
All air tours may be subject to alternate routing if weather conditions do not permit flights along published route
For refund requests, please have the lead/booking customer contact us at [email protected] with with your booking number and reason for request.
Cancellation requests made by the customer due to weather concerns are not valid for refund. Customer requested reschedules for any reason are permitted without additional fees one-time only. Subsequent requests for rescheduling or cancellation will not be valid for refund.
Tours and vouchers purchased through affiliate websites or during a promotion with discounts over 20% in savings are refundable within 7 days of purchase. Gift certificates/gift cards are refundable within 7 days of purchase. Purchases made during sales such as Black Friday & Cyber Monday are refundable within 7 days of purchase. These items are available for reschedule without additional fees.